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When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We will normally dispatch your order to you in 2-3 business days.
If your item is not in stock, we will email you before deciding how to proceed.
Any credit card details you entered are transmitted over a secure (SSL) link and stored using 128-bit encryption.
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee*. In addition, customers from the European Union are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Faulty items can be returned for an exchange (where available) or refund. The refund will be sent once I have received the faulty item and it has been confirmed as being faulty (not damaged/misused by buyer).
*None faulty items can be returned provided that the following criteria is met:-
THE ITEM MUST BE IN RESALEABLE CONDITION
THE ITEM MUST HAVE THE ORIGINAL PACKAGING
THE BUYER MUST PAY FOR THE RETURN (secure & insured) POSTAGE.
If you need to reach us, please use the Contact us link on the store page.
We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.